Social Media Policy

Donegal Plumbing & Heating Supplies Ltd Social Media Policy

What to expect

If you follow us, you can expect information covering some or all of the following:
• Marketing posts and product information available in our store
• Alerts about new content on our website
• Reposts from our Suppliers
• Upcoming special offers or events 

Who we follow
If you follow us on Facebook, Instagram or LinkedIn, we will not automatically follow you back. This is to help our followers identify other Facebook and Instagram accounts that we are following such as other plumbing, heating and bathroom supplies related accounts.

Replies and Direct Messages
We welcome feedback from our followers and will try to join the conversation where possible. However, we may not be able to reply individually to all the messages we receive via Facebook or Instagram. The best means of communicating a query to us is by using the Contact Us Form on our website or emailing us directly at: sales@donegalplumbing.ie

Please do not include personal/private information in your social media messages to us.

Abusive/Spam Comments
Abusive or spam comments will result in messages being deleted, followers being blocked and reported on the relevant platform.

Availability
Facebook/Instagram/LinkedIn may occasionally be unavailable and we accept no responsibility for lack of service due to the downtime of these services. 

“Donegal Plumbing Social Media Channels” means all official Donegal Plumbing & Heating Supplies social media channels as listed below:

Facebook
Donegal Plumbing and Heating (https://www.facebook.com/donegalplumbingandheating)

This is the official Facebook page for Donegal Pluming & Heating Supplies Ltd. We will engage on this channel where practicably possible. While we welcome comments and interaction, messages are not always monitored. For a more prompt response, please use the Contact Us Form on our website or email us at: sales@donegalplumbing.ie

Instagram
@donegal_plumbingbathrooms (https://www.instagram.com/donegal_plumbingbathrooms)

We post stories, posts and reels in relation to our store. Messages and post comments are not always monitored. For a more prompt response, please use the Contact Us form on our website or email: sales@donegalplumbing.ie

LinkedIn
Donegal Plumbing & Heating Supplies (https://www.linkedin.com/company/donegal-plumbing-&-heating-supplies/)

We occasionally post updates about our collaboration with the supply partners. Messages and comments are not monitored regularly. For a more prompt response, please use the Contact Us form on our website or email us at: sales@donegalplumbing.ie

Twitter, Tik Tok, Pinterest, Snapchat
We do not have profiles and do not engage on these platforms.

Any other page, account or group on social media channels bearing the name Donegal Plumbing and Heating or claiming to represent Donegal Plumbing and Heating is not our official account. The current network of Donegal Plumbing and Heating Supplies Social Media Channels may grow over time. Users should therefore review this page on an on-going basis for the up-to-date official list.

Social Media Channel Content
We will endeavour to update the Donegal Plumbing and Heating Supplies Social Media Channels regularly. This includes changing the content at any time. We reserve the right to suspend access to or, if necessary, close some or all of our Social Media Channels indefinitely. Any material on the Donegal Pluming and Heating Supplies Social Media Channels may be out of date at any given time and we are under no obligation to update such material.

Social Media Code of Conduct
We want to encourage you to like and follow us on our Social Media Channels. We expect all Users to interact and communicate with us in respectful manner.

Donegal Plumbing and Heating Supplies Ltd reserves the right and has absolute discretion to screen, review, filter, edit, refuse or remove without notice any contributions posted on any of our Social Media Channels which in our view, acting reasonably (but without any liability for taking such a view, or requirement to prove such a view is reasonable) are, including but not limited to:

• Comments which include offensive, inappropriate or obscene language or content (including images, videos or links);
• Threatening, violent, abusive or insulting statements likely to stir up hatred;
• Personal attacks aimed at Donegal Plumbing and Heating Supplies staff or members of the public;
• Material breaching the data protection, privacy or confidentiality rights of any person;
• Spam messages

Donegal Plumbing and Heating Supplies Ltd reserves the right to block any User of our Social Media Channels that breaches the above requirements.

Should you have a query as to why your comment(s) have been removed, we will make every effort to communicate the reasons with you on request.

If you have any concerns about material which appears on our Social Media Channels, please contact us at: marketing@donegalplumbing.ie

Thank you for following our Social Media Platforms.

This Social Media Policy was updated on Monday, 10 June 2024.