Website Usage Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Donegal Plumbing and Heating Supplies Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Donegal Plumbing and Heating’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Old Laghey Road, Donegal Town, Co. Donegal, Ireland. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ireland.

Intellectual Property Rights

All the products, images, graphics and text are the works of Donegal Plumbing & Heating Supplies Ltd and associated suppliers and are protected by copyright. All rights are reserved. No part of these works may be reproduced in any material form whatsoever without the prior written permission of the copyright holder. It is the policy of Donegal Plumbing & Heating Supplies Ltd to pursue any infringement of these copyrights entitlements.

Donegal Plumbing & Heating Supplies and Donegal Plumbing & Bathroom Supplies are owned by Donegal Plumbing & Heating Supplies Ltd. which operates from Old Laghey Road,Donegal Town,Co. Donegal, Ireland.


Placing an order with Plumbing & Heating Supplies Ltd. :-

Once you have selected the items you wish to purchase, please proceed to the checkout. Once you have confirmed your order, you will be asked to log into your account or if it is your first time using the site, you will be asked to open an account. An account will allow you to review previous orders.

When setting up an account, you will be asked for the following information. Name, Address, Phone Number (for delivery), Email Address (to confirm and update you on the status of your order) and a password (for logging into the site in the future). This information will be kept in the strictest confidence by Donegal Plumbing & Heating Supplies Ltd.

Delivery Cost

We will deliver your order using a local Courier service. All shipments greater than 1kg are shipped by courier.

Delivery Rates to the Republic of Ireland - further details to follow.

General Terms and Conditions


1.1. Donegal Plumbing/Irish Stoves which trades under the name of Donegal Plumbing & Heating Supplies Ltd. (‘the Supplier’) supplies its goods and services to its customer (‘the Client’).

1.2. It is the intention of the Supplier that all the terms of the contract applying to all transactions on the Donegal Plumbing & Heating Supplies Ltd website are contained in these Terms and Conditions.

1.3. The supplier reserves the right to alter these Terms and Conditions without notice to the client. Changes will apply to any subsequent orders received.


2.1. Delivery can only be made in the Republic of Ireland.

2.2. Deliveries to destinations other than the Republic of Ireland may be arranged by the Supplier. Such deliveries will need to be arranged through the Despatch Office during normal business hours.

2.3. Delivery dates and times given by the Supplier are estimates only. Unless expressly agreed by the Supplier in writing, time is not and shall not be deemed to be of the essence of the contract, subject to delivery taking place within a maximum of 30 days.

2.4. The Client shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery. The Supplier will only tender delivery of goods to persons aged over 18.

2.5. Items are supplied subject to their availability. Whilst the Supplier will endeavour to hold sufficient stock to meet all orders, if there is insufficient stock to meet your order, the Supplier may at their discretion contact the Client to offer a substituted product or alternatively refund the price paid for such goods as soon as possible.

2.6. The Supplier reserves the right to change details and/or product specifications without notice.

2.7. The Supplier reserves the right to make delivery by instalments and tender a separate invoice in respect of each instalment. The Supplier’s failure to deliver one or more instalments or any claim by the Client in respect of any one or more instalments shall not entitle the Client to treat the Contract as a whole to be repudiated.


3.1. The price payable for the goods ordered is the price shown on the website at the time the Supplier receives the Client’s order and any applicable charges for carriage and insurance.

3.2. Whilst every effort is made to ensure that the correct price is displayed on our website, errors may occur. If the Supplier discovers that such an error has been made in the quoted price, the Client will be contacted to confirm this.

3.3. The Client will then be given the option of cancelling the order or re-confirming it at the correct price. If the Supplier is unable to make contact with the Client the order will be treated as cancelled.

3.4. Subject to clause 3.1 the Supplier must receive payment for the whole of the goods ordered together with any applicable carriage and insurance charge, before the order can be accepted. Payment can be made by any method specified in our Online Store.

3.5. The VAT inclusive prices quoted on the web site are shown at the current rate of VAT.

3.6. The Supplier reserves the right to change prices and details at any time without notice.

3.7. Prices shown on the web site may not be the same as those shown in the Suppliers catalogue or on display within the retail store network.

3.8. Promotions available on the Suppliers website may not be available in store or through the mail order service and vice versa.

3.9. Prices shown as reductions relate to the previous price at which the products have been made available for at least 28 days.


4.1. Clients who shop online must be aged 18 years or over.

4.2. Payments in our online shop are facilitate by Stripe, Inc. Financial Services Company.

4.3. Only the following cards are accepted by us: MasterCard, Visa, Switch, Delta and Solo.

4.4. By placing an order through the website the Client authorises the Supplier to debit their credit or debit card for the total amount of the order prior to the despatch of the goods to the Client’s delivery address, unless other credit terms have been agreed previously in writing.

4.5. Interest at the rate of 5.0% over the HSBC Bank plc rate shall be charged on any sum overdue for payment and interest at that rate will continue to be charged after Judgment.


5.1. The Client shall inspect the goods at the place and time of receipt but nothing in these Terms shall require the Client to break packaging and / or unpack goods, which are intended to be stored before use.

5.2. The Client must advise the Supplier by telephone within 2 days of receipt, of any claim for short delivery or carriage.

5.3. The Supplier shall not be liable for indirect or consequential loss or damage including without limitation loss of profit, of use, or of contracts arising out of the supply or failure of supply of goods (other than liability for death and personal injury resulting from the negligence of the Supplier) and whether arising in contract, tort or otherwise. In all other cases liability shall be limited to the contract price.

5.4. If the Client does not give notice within 2 days, the goods will be deemed to have been delivered in the quantities shown in the delivery documents and the Client shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim any damages whatsoever for short delivery howsoever caused.

5.5. The Suppliers liability for short delivery is limited to making good the shortage.


6.1. On cancellation for whatsoever reason the Client must return the goods in their original condition to the Supplier at their cost unless the goods are being returned because they are faulty or incorrect, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier. If goods are not returned by the Client the Supplier reserves the right to deduct the cost of recovering the goods from any refund due to the Client.

6.2. Refunds will only be made on the credit or debit card that was originally used to complete the transaction within 30 days.


7.1. Except where goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977, all warranties, conditions or other terms implied by statute or common law are excluded to the full extent permissible by law.


8.1. The risk in goods sold to the Client shall pass to the Client so that the Client is responsible for loss, damage or deterioration of the goods or a part thereof at the time of delivery.


9.1. The Laws of The Republic of Ireland apply to this agreement and any disputes in connection with this agreement shall be tried in the courts of The Republic of Ireland.

9.2. If any part of these conditions is invalid, illegal or unenforceable the validity, legality or enforceability of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.

9.3. All website content (design, images and text) is the copyright of Donegal Plumbing & Heating Supplies Ltd and its suppliers. The content may not be copied or removed, nor may the site be altered or republished in any way without written permission of Donegal Plumbing & Heating Supplies Ltd.

9.4. All information and pricing on this website and in our current catalogue was correct at the time of going live, E&OE (errors and omissions excepted).

Thank you for visiting our site.

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